Liability and recall of defective products
With 25 years' experience in helping manufacturers deal with industrial, financial and reputational risks, our team is able to provide the advice, assistance, efficiency and measurement required to manage defects affecting products placed on the market.
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A regulated obligation
European law is tightening up the safety obligations of producers and manufacturers with regard to the products they place on the market. In addition to the traditional obligation to guarantee that products are not affected by internal defects, there are now obligations to guarantee safety and recall or withdrawal in the event of a defect.
The implementation of these principles is governed by specific rules, which must be combined with the provisions of existing or future civil liability policies. The introduction of traceability tools, to identify and allocate expenses and justify actions taken, enables us to meet the expectations of authorities and insurers, while ensuring efficient service for customers and users.
Recognized support
These measures may not avoid class action suits brought by consumer associations or entities empowered to bring class actions, or individual suits seeking compensation for damage suffered as a result of defective equipment. It is essential to coordinate the defense of the manufacturer with that of the liability insurer leading the case, to avoid a heavy-handed defense damaging the manufacturer’s reputation and image in the eyes of its customers.
